Terms & Conditions

Definitions

• The person who rents the equipment is hereafter referred to as “You”.
• Faro Surf Rentals is a brand of NomadCanguru, Lda, which rents campervans, tents, camping, sport and leisure equipment, with Tax Identification Number PT514806451, based at Rua Aquilino Ribeiro 124, 8005-177 Faro, Portugal (e-mail info@oceancamper.com, phone +351 920 301 044), hereafter referred to as “We” or “Us”.

Reservation

1. You must provide correct contact details (email and phone).
2. We may contact you by phone or email to confirm the booking. If you do not confirm the booking, we cannot guarantee that the equipment is available.

Cancellation

1. Nothing is paid in advance, so you can cancel your booking at no cost. Please let us know as early as possible by e-mail or WhatsApp.

Pick-up/Drop-off

1. You must pick up and drop off the equipment during our opening hours: Monday to Sunday, from 9:00 to 17:30.
2. Pick-up and drop-off outside these hours may be possible on request. Please write to us.
3. For bookings with pick-up on the same day or less than 24 hours in advance, please contact us on WhatsApp to confirm availability.

Payment

1. You pay the full booking amount at pick-up.
2. There is a security deposit of €50 per item, or €200 for a tent set.
3. You can pay the deposit by credit card or in cash.
4. We refund the security deposit at check-out if there is no damage or loss.
5. If you return the equipment before the agreed check-out date, the unused days are not refunded.

Equipment

1. You must tell us about any defects we did not spot at check-in. If you do not tell us at check-in or shortly after, the equipment is considered to have been received in perfect working order.
2. You must return the equipment clean and in the same condition as you received it. Normal wear and tear is accepted.
3. If equipment is damaged or lost, we may keep all or part of the security deposit to cover the repair or replacement.

Complaints and disputes

1. If something goes wrong, please tell us first at info@oceancamper.com or +351 920 301 044, so we can put it right.
2. You can also file a complaint in the electronic complaints book (Livro de Reclamações) at www.livroreclamacoes.pt.
3. For consumer disputes you can turn to the Consumer Arbitration Centre of the Algarve (Centro de Arbitragem de Conflitos de Consumo do Algarve), Av. 5 de Outubro, n.º 55, R/C Dto., 8000-075 Faro, consumoalgarve.pt. More information about alternative dispute resolution is available at www.consumidor.gov.pt.

Applicable law

1. These terms are governed by Portuguese law. If you are a consumer living in another country of the European Union, you keep the protection of the mandatory consumer rules of that country.

Privacy

1. How we handle your personal data is explained in our Privacy and Cookie Policy.